Shipping policy
Please find details about shipping below. If you have any questions please contact: hello@bluenude.com.
UK
Collection
We offer free collections from our studio in East London. Select the 'collect' option at checkout. Orders are available for pickup at our studio reception, 24/7. Please allow for 2-3 days processing time.
Hackney Downs Studios 17 Amhurst Terrace London E8 2BT
Delivery
We ship using Royal Mail tracked services. Once your order has been placed, we will contact you to confirm your expected delivery date.
We offer the following shipping options:
International
We ship internationally using Royal Mail tracked services. We work to get your order to you as soon as possible. Once your order has been placed, we will contact you to confirm when your order has shipped with tracking. Royal Mail will notify you of your expected delivery date.
Please note that additional import taxes and duties may apply.
We ship to the following:
We currently do not ship to: Afghanistan, Africa, Albania, Andorra, Bahrain, Bangladesh, Belarus, Bosnia & Herzegovina, Brunei, Cambodia, Georgia, Gibraltar, Greenland, Guernsey and Jersey, India, Indonesia, Iraq, Isle of Man, Israel, Jordan, Kazakhstan, Kosovo, Kuwait, Lebanon, Liechtenstein, Malaysia, Monaco, Mongolia, Montenegro, Myanmar, Nepal, Macedonia, Norway, Oman, Pakistan, Philippines, Qatar, Russia, San Marino, Serbia, South Korea, Sri Lanka, Turkey, Turkmenistan, Ukraine, UAE, Central and South America.
Packaging
Our apparel products are shipped in a 100% compostable mailer. After removing the shipping labels, your mailer will decompose after six months in a household compost, or after three months in a commercial compost, leaving now harmful residues behind. Out stickers are also compostable as they are painted with soy-based inks.
Our tissue paper is made of 100% recycled pulp and our comp cards are printed on FSC-certified paper.
Shipping Terms
Please read our shipping terms below.
6. PROVIDING THE PRODUCTS
6.1 Delivery costs. The costs of delivery are as displayed to you on our website in this policy guide as well as before payment.
Shipping is an additional cost for such buyers and will be calculated once you enter your shipping address in the checkout process. Please note that additional import taxes and duties may also apply.
6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end our contract and receive a refund for any products you have paid for but not received.
6.3 If you are not at home when the product is delivered. We are not responsible for any costs incurred or damage to the product as a result of your not being at home when the product is delivered and for delivery having to be rearranged.
6.4 If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you.
6.5 When you become responsible for the products. A product will be your responsibility from the time the product is dispatched to the address you gave us.
6.6 When you own the products. You own the product you have ordered with us once we have received payment in full.
6.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your email address, postal address, your name and telephone number, as stated on our website. We may also contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end our contract with you or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to make changes to the product or your order as requested by you.
6.9 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end our contract for a product if we suspend it and we will refund any sums you have paid in advance for the product.
6.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.
